The International Air Transport Association (IATA) and OneVasco have announced a partnership to integrate OneVasco’s visa concierge service into IATA’s Timatic Solutions, creating a more seamless digital journey for international travelers. The integration will connect visa information and application services, allowing passengers to move directly from checking entry and travel document requirements through Timatic to applying for the necessary visa. The initiative is designed to reduce the complexity often associated with international travel documentation and make the visa application process more convenient and accessible. By bringing requirement verification and visa assistance closer together within the travel journey, the partnership aims to improve the overall passenger experience.
Timatic and Visa Services to Create Seamless Travel Experience
IATA said the partnership will enable travelers to access visa application support after checking their entry requirements through Timatic, helping them understand not only what documents are needed but also how to obtain them. The service is expected to provide a more streamlined process for passengers who may otherwise need to navigate multiple websites, government portals and visa service providers to complete their travel preparations. The integration will help bridge the gap between travel requirement information and the practical steps required to fulfil those requirements before departure. It is also intended to provide airlines and other IATA partners with an additional service that can support passengers throughout the pre-travel documentation process.
Frederic Leger, IATA’s Senior Vice President, Products & Services, said understanding the travel documents and visas required for an international journey can be complicated for passengers. He said the collaboration with OneVasco would help travelers navigate requirements that can often be time-consuming and burdensome. According to Leger, the partnership will enable passengers to better understand the requirements applicable to their journey and determine how those requirements can be fulfilled. The initiative reflects IATA’s broader effort to use digital solutions to make international travel compliance easier for passengers and industry partners.
Visa Complexity Continues to Discourage International Travel
The partnership comes as visa and immigration requirements remain a significant barrier for a considerable number of international travelers. According to the 2025 IATA Global Passenger Survey, 33% of passengers said the complexity surrounding visa and immigration requirements had deterred them from traveling. This represented an increase of three percentage points compared with the previous year, indicating that documentation and visa-related challenges continue to influence passengers’ travel decisions. Travelers from Africa and the Middle East were identified as the groups most discouraged by these requirements.
The survey also found that process complexity was the leading reason among travelers who said visa or document requirements had discouraged them from traveling. Some 53% of those passengers identified complicated procedures as the primary factor behind their decision to reconsider or avoid travel. The findings underline the importance of simplifying visa-related processes, particularly as international passenger demand continues to expand and travelers increasingly expect digital and straightforward services. By linking travel requirement information with visa application assistance, IATA and OneVasco aim to address one of the key friction points affecting international travel.
OneVasco to Provide End-to-End Visa Concierge Support
Mahesh Anchan, COO of OneVasco, said bringing Timatic and OneVasco together on a single platform would simplify visa journeys while enhancing the passenger experience for IATA partners. Through the partnership, travelers will be able to access OneVasco’s visa concierge services, covering both electronic visas and traditional sticker visas. The services will include eligibility checks, document verification, application assistance, secure payment facilities and application status tracking. The company said the integrated approach builds on its existing visa support services for travelers across multiple markets.
The integration is intended to give passengers greater clarity throughout the visa application journey by combining authoritative travel requirement information with practical application support. Travelers will first be able to determine whether they require a visa and identify the relevant entry requirements through Timatic before being directed toward the appropriate application services.
OneVasco’s support can then assist passengers with preparing documentation, checking eligibility and completing the application process. This approach is expected to reduce the need for travelers to independently interpret complex visa rules and manage multiple stages of the process across separate platforms.
Service to Be Available Through IATA’s Timatic Solutions
The visa service will be offered to airlines as a supplementary option within IATA’s Timatic Solutions, including integration with Timatic Web and Timatic Widget. This will allow airlines and other partners using Timatic to provide passengers with access to visa application support alongside travel document and entry requirement information. At the same time, travel information from Timatic will be incorporated into OneVasco’s visa platform, creating a two-way connection between requirement information and visa services. The integration is expected to create a more consistent digital experience for passengers preparing for international journeys.
The collaboration also provides airlines with an opportunity to enhance the services they offer passengers before travel without requiring them to independently develop visa application infrastructure. By connecting Timatic’s travel document information with OneVasco’s concierge capabilities, passengers can potentially move from determining their requirements to taking action on their visa applications within a more connected journey. The service can be particularly useful for travelers visiting destinations where visa requirements vary according to nationality, travel purpose and document type. It also supports airlines in helping passengers address documentation issues before they reach the airport.
Timatic Supports Compliance for More Than 1.3 Billion Passengers
Timatic is IATA’s real-time information service for international travel document requirements and is widely used by airlines to verify passenger compliance. The system provides information on requirements related to travel documents and entry conditions for international journeys, helping airlines determine whether passengers have the documentation needed for their destinations. According to IATA, Timatic is used by airlines globally to confirm compliance for more than 1.3 billion passengers every year. Its integration with visa application services is expected to extend the usefulness of this information by connecting requirement checks with the next steps passengers need to take.
The service plays an important role in helping airlines and passengers navigate constantly changing international travel requirements. Visa policies, entry rules and documentation requirements can differ significantly between destinations and can also change over time. Providing access to current travel requirement information is therefore essential for passengers preparing for international journeys and for airlines seeking to ensure compliance. The addition of visa concierge services aims to make that process more actionable by helping travelers move from information to application.
OneVasco Expands Digital Visa Assistance
OneVasco has been providing visa concierge services since 2012, supporting travelers with visa requirements and application procedures across multiple markets. The company combines visa expertise with digital technology and a trained team that monitors changing international regulations and provides information tailored to individual travelers. Its services are designed to help passengers navigate different stages of the visa process, from understanding eligibility requirements to preparing applications. The company said its experience will support the new integration with IATA’s Timatic Solutions.
The partnership represents a broader move toward simplifying the international travel experience through connected digital services. As travelers increasingly rely on online platforms to plan and manage their journeys, the ability to access accurate entry requirements and visa assistance within a connected process could reduce administrative barriers. For airlines, the integration provides an additional service that can be offered to passengers as part of the pre-travel experience. For travelers, it offers a clearer pathway from identifying visa requirements to completing the necessary application procedures.
Partnership Targets a More Convenient Future for International Travel
The IATA-OneVasco partnership comes at a time when the global aviation industry is seeking to make international travel more efficient, digital and passenger-focused. Visa and immigration requirements remain an essential part of international travel, but complicated procedures can create uncertainty and discourage potential passengers from traveling. By connecting real-time travel document information with visa application support, the two organisations aim to reduce this friction and make compliance easier to understand and complete. The initiative could ultimately contribute to a smoother journey from trip planning through to departure.
The integration of OneVasco’s visa concierge services into Timatic Solutions represents a step toward creating a more connected travel documentation ecosystem. Passengers will be able to use Timatic to understand the requirements for their journey and then access assistance with the relevant visa application process through OneVasco. With eligibility checks, document verification, application assistance, secure payments and status tracking included in the service, the partnership is designed to address several stages of the visa journey in one connected experience. As international travel continues to grow, such digital integration could play an increasingly important role in making cross-border travel simpler, more transparent and more accessible.
