The Nepal Association of Travel and Tour Agents (NATTA) inaugurated a specialized hospitality training program for frontline staff in collaboration with the Sustainable Tourism Project (STP), a joint initiative of the Nepal Tourism Board (NTB) and UNDP. The program was launched at Hotel Kalpataru, Nepalgunj, aiming to strengthen professionalism, customer service, and overall service excellence among tourism and hospitality professionals across the region.
Inauguration Ceremony and Key Dignitaries
The inauguration ceremony was chaired by Mr. Dilli Raj Rami, President of NATTA Banke Chapter, who emphasized the importance of continuous skill development for the tourism workforce in enhancing Nepal’s global hospitality standards. Mr. Prashant Bista, Mayor of Nepalgunj Sub-Metropolitan City, graced the occasion as the Chief Guest, highlighting the role of trained frontline staff in boosting tourism, generating employment, and improving visitor experiences in Nepalgunj and surrounding areas.
Program Coordination and Schedule
The training program is being coordinated by Mrs. Shradha Joshi, NATTA Executive Member, and is scheduled to run from today until 13th February 2026. The sessions will focus on equipping participants with practical skills, service etiquette, effective communication, and problem-solving techniques essential for frontline hospitality roles.
Empowering Frontline Tourism Professionals
The initiative reflects NATTA’s ongoing commitment to enhancing tourism standards by investing in human capital. Frontline staff, often the first point of contact for tourists, play a crucial role in shaping visitor experiences, and the program aims to instill professionalism, confidence, and excellence in service delivery.
Gratitude and Acknowledgements
Organizers expressed heartfelt thanks to all dignitaries, trainers, and participants for their support in making the program successful. NATTA and its partners highlighted that such collaborative efforts are vital in ensuring that Nepal’s tourism industry continues to grow sustainably while maintaining high service standards.
Through initiatives like this, NATTA and its partners aim to strengthen Nepal’s hospitality sector, create a skilled workforce, and improve the country’s appeal as a top destination for both domestic and international travelers. The program is expected to have a lasting impact on service quality and overall tourism development in the region.
