Tranquility Spa has become Nepal’s first spa company to receive the ISO 9001:2015 certification, marking a significant milestone for the country’s wellness and spa industry. The company recently received the internationally recognised ISO 9001:2015 Quality Management System certification, reinforcing its commitment to maintaining global standards in service quality, operational excellence and customer satisfaction.
Certification Marks Milestone for Nepal’s Wellness Industry
Speaking on the achievement, Suresh Puri, Executive Director of Tranquility Spa and President of the Nepal Spa and Wellness Association, described the certification as a major step forward for both the company and Nepal’s wellness sector.
He said the recognition represents more than just an international certificate, calling it a testament to the company’s unwavering commitment to quality, trust, service excellence, transparent management and continuous improvement.
International Standards to Ensure Consistent Service
According to Puri, Tranquility Spa has developed its service delivery system in line with international standards to ensure that customers receive the same high-quality experience across all of its branches.
He said the company remains focused on delivering consistent service standards while strengthening customer confidence through professional management practices and internationally recognised operating procedures.
Focus on Hygiene, Safety and Continuous Improvement
Puri also reaffirmed the company’s commitment to continuously improving its services by valuing customer feedback and adopting best practices.
He said the company will continue to maintain high standards of cleanliness, infection prevention, workplace safety and professional service delivery to further enhance customer trust and satisfaction.
The ISO certification is also expected to help streamline operations, minimise errors and foster a culture of responsibility, professionalism and excellence among employees.
Building Trust Among Domestic and International Clients
The company believes the internationally recognised certification will strengthen its credibility among both domestic and international customers while enhancing Nepal’s reputation in the wellness tourism market.
Puri said the certification reflects Tranquility Spa’s long-term vision of providing reliable, safe and world-class wellness services that meet international expectations.
Supporting Nepal’s Wellness Tourism Vision
Highlighting the broader potential of the sector, Puri stressed the importance of collaboration among the government, private sector, tourism industry and the wider wellness community.
He said such partnerships would help establish Nepal as a leading destination for health, wellness, relaxation and holistic well-being, complementing the country’s growing tourism industry.
